Rulebook › 49 CFR Part 375
PART 375—TRANSPORTATION OF HOUSEHOLD GOODS IN INTERSTATE COMMERCE; CONSUMER PROTECTION REGULATIONS
Official text from the eCFR, current as of 2026-10-22. View this part on eCFR.gov
Subpart A—General Requirements
- § 375.101 Who must follow the regulations in this part?
- § 375.103 What are the definitions of terms used in this part?
- § 375.105 What are the information collection requirements of this part?
Subpart B—Before Offering Services to My Customers
- § 375.201 What is my normal liability for loss and damage when I accept goods from an individual shipper?
- § 375.203 What actions of an individual shipper may limit or reduce my normal liability?
- § 375.205 May I have agents?
- § 375.207 What items must be in my advertisements?
- § 375.209 How must I handle complaints and inquiries?
- § 375.211 Must I have an arbitration program?
- § 375.213 What information must I provide to a prospective individual shipper?
- § 375.215 How must I collect charges?
- § 375.217 How must I collect charges upon delivery?
- § 375.219 May I extend credit to shippers?
- § 375.221 May I use a charge or credit card plan for payments?
Subpart C—Service Options Provided
- § 375.301 What service options may I provide?
- § 375.303 If I sell liability insurance coverage, what must I do?
Subpart D—Estimating Charges
- § 375.401 Must I estimate charges?
- § 375.403 How must I provide a binding estimate?
- § 375.405 How must I provide a non-binding estimate?
- § 375.407 Under what circumstances must I relinquish possession of a collect-on-delivery shipment transported under a non-binding estimate?
- § 375.409 May household goods brokers provide estimates?
Subpart E—Pick Up of Shipments of Household Goods
- § 375.501 [Reserved]
- § 375.503 Must I write up an inventory?
- § 375.505 Must I write up a bill of lading?
- § 375.507 Must I determine the weight of a shipment?
- § 375.509 How must I determine the weight of a shipment?
- § 375.511 May I use an alternative method for shipments weighing 3,000 pounds or less?
- § 375.513 Must I give the individual shipper an opportunity to observe the weighing?
- § 375.515 May an individual shipper waive his/her right to observe each weighing?
- § 375.517 May an individual shipper demand re-weighing?
- § 375.519 Must I obtain weight tickets?
- § 375.521 What must I do if an individual shipper wants to know the actual weight or charges for a shipment before I tender delivery?
Subpart F—Transportation of Shipments
- § 375.601 Must I transport the shipment in a timely manner?
- § 375.603 When must I tender a shipment for delivery?
- § 375.605 How must I notify an individual shipper of any service delays?
- § 375.607 What must I do if I am able to tender a shipment for final delivery more than 24 hours before a specified date?
- § 375.609 What must I do for shippers who store household goods in transit?
Subpart G—Delivery of Shipments
- § 375.701 May I provide for a release of liability on my delivery receipt?
- § 375.703 What is the maximum collect-on-delivery amount I may demand at the time of delivery?
- § 375.705 If a shipment is transported on more than one vehicle, what charges may I collect at delivery?
- § 375.707 If a shipment is partially lost or destroyed, what charges may I collect at delivery?
- § 375.709 If a shipment is totally lost or destroyed, what charges may I collect at delivery?
Subpart H—Collection of Charges
- § 375.801 What types of charges are subject to this subpart?
- § 375.803 How must I present my invoice?
- § 375.805 If I am forced to relinquish a collect-on-delivery shipment before the payment of ALL charges, how do I collect the balance?
- § 375.807 What actions may I take to collect the charges upon my invoice?